Privacy Policy

1. Our Commitment to Your Privacy

Welcome to Kevindilucca. This website is operated by a company founded in Brisbane by a group of tech innovators with a clear mission: to revolutionize the online lottery space.. Central to this mission is our commitment to protecting your privacy and handling your personal data with transparency and integrity.

This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the laws of Brisbane and other applicable data protection regulations. It is essential that you read this policy carefully to understand your rights and our obligations.

2. The Information We Collect

To provide our services, we need to collect certain personal data. We have categorized this data as follows:

• Identity Data: Includes your full name, date of birth, and gender. For regulatory compliance, we may require government-issued photo identification to verify this information.
• Contact Data: Your physical address, email address, and phone number, which we use for account-related communications and prize notifications.
• Financial Data: Details of your payment methods, such as credit card numbers or bank account information. This data is processed by our secure, PCI-compliant payment partners and is not stored on our servers.
• Transaction Data: A history of your wagers, deposits, withdrawals, and winnings.
• Technical Data: Information automatically collected from your device, including IP address, browser type, operating system, and device identifiers.
• Profile Data: Your account username, encrypted password, game preferences, and any feedback you provide.
• Usage Data: Information about how you interact with our Site, including pages visited, time spent, and features used.
• Marketing Data: Your preferences for receiving promotional materials from us and our third-party partners.

3. How We Use Your Data

We use your personal data for specific, legitimate purposes, including:

• Service Provision: To set up and manage your account, process transactions, and deliver the gaming services you request.
• Legal Compliance: To verify your age and identity, prevent fraud, and comply with anti-money laundering (AML) and responsible gaming laws.
• Customer Support: To respond to your inquiries and provide assistance through our support channels, which may include Email, Helpdesk.
• Personalization: To customize your experience on our Site, suggesting games and offers that may be of interest to you.
• Analytics and Improvement: To analyze usage patterns and improve our Site's functionality, user experience, and service offerings. This is a key part of our commitment to Advanced Player Tools.

4. Disclosure of Your Personal Data

We do not sell your personal data. However, we may share it with trusted third parties to provide our services. These include:

• Payment Processors: To handle secure financial transactions.
• Identity Verification Services: To comply with legal Know Your Customer (KYC) requirements.
• IT and Cloud Hosting Providers: Who manage the technical infrastructure of our Site.
• Customer Support Platforms: For example, the software provider for our Live Chat service, if offered.
• Regulatory Bodies: When required by law or to assist in a legal investigation.

Our trust factor is built on commitment to responsible gaming. We ensure all third parties are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Our retention policy is guided by our legal obligations under the laws of Brisbane. Specifically, core identity and transaction data must be kept for a minimum of seven years after you close your account to comply with anti-money laundering and financial auditing laws. Data collected for other purposes, such as marketing, will be deleted or anonymized once it is no longer needed.

6. Your Legal Rights

Under the law, you have several rights concerning your personal data. These include:

• The right to access a copy of the personal data we hold about you.
• The right to request correction of any inaccurate or incomplete data.
• The right to request erasure of your data where there is no compelling reason for us to keep it.
• The right to object to processing of your data for marketing purposes.
• The right to request a restriction on the processing of your data in certain circumstances.
• The right to data portability, allowing you to obtain and reuse your data for your own purposes across different services.

To exercise these rights, please contact our Data Protection Officer.

7. Contact Information

For any questions or concerns regarding this policy or your data, please contact us. Our support team is available during the hours of Business Hours Support (9am-5pm AEST).

• Data Controller: Kevindilucca Privacy Team
• Email: [email protected]
• Governing Jurisdiction: Brisbane

We are committed to resolving any issues you may have, but you also have the right to lodge a complaint with the data protection authority in your jurisdiction.